FAQ
In The Hoop Wearhouse we aim to get items out as quickly as possible. Upon ordering from us, you can expect your order to have a 1-2 day processing time.
Pre-order items show the estimated shipping date on the product listing. If you order ready-to-ship items together with a pre-order item, we will ship all together to reduce packaging materials and emissions. If you wish to have your RTS item shipped first, you must email us to make this request at hi@thehoop.mx and may be subject to extra shipping fees.
Orders within Mexico are shipped via FEDEX. This shipping service usually takes 2 days to reach its destination. However, this time frame is an estimate and unexpected delays may occur. If expedited shipping is desired, the option for increased shipping speed is available. If expedited shipping speed is desired after an order has been placed, please contact our customer care team to provide payment info and have your package's shipping status upgraded.
Pricing and currency are shown in Mexican Pesos.
The Hoop Wearhouse allows returns for refund or exchange on full price merchandise received within 5 days of order delivery date.
Merchandise must not be worn, altered or washed. Merchandise must have all tags attached. Sale items may not be returned or exchanged. Jewelry cannot be returned or exchanged.
You can request an order change or cancellation replying to your order confirmation email or sending an email with your order number to hi@thehoop.mx so we can give you the instructions.
Yes, when making an exchange or return, you will be charged for the Fedex guide or you can go directly and pay the guide on your own.
Once we receive the returned package. You will receive the amount through the same form of payment used in your purchase in an estimated time of 15-30 days, depending on your bank.
Once your order is placed, you will receive a confirmation email. If you do not receive it, please contact us at hi@thehoop.mx
Prices are almost always the same. The exception would be if there is any special promotion in-store or an exclusive product launch.
At the moment, no. We only ship within Mexico.
In San Pedro Garza Garcia, Nuevo Leon, Mexico.
Mexican and International brands. Mostly independent designers.
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